@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800;900&display=swap";:root{--bg-body:#f4f6fb;--bg-card:#fff;--bg-sidebar:#1a1d2e;--bg-sidebar-hover:#ffffff0f;--bg-sidebar-active:#4f46e52e;--bg-input:#f8f9fc;--bg-badge:#f1f5f9;--border:#e8ecf3;--border-light:#f1f4f9;--border-sidebar:#ffffff0f;--text-primary:#0f172a;--text-secondary:#475569;--text-muted:#94a3b8;--text-sidebar:#a0aec0;--text-sidebar-active:#fff;--accent:#4f46e5;--accent-hover:#4338ca;--accent-light:#4f46e514;--accent-glow:#4f46e51f;--green:#059669;--green-bg:#ecfdf5;--green-text:#065f46;--red:#dc2626;--red-bg:#fef2f2;--red-text:#991b1b;--orange:#d97706;--orange-bg:#fffbeb;--orange-text:#92400e;--blue:#2563eb;--blue-bg:#eff6ff;--blue-text:#1e40af;--purple:#7c3aed;--purple-bg:#f5f3ff;--purple-text:#5b21b6;--cyan:#0891b2;--cyan-bg:#ecfeff;--cyan-text:#155e75;--gray-bg:#f8fafc;--gray-text:#64748b;--sidebar-w:264px;--radius:10px;--radius-sm:6px;--radius-lg:14px;--shadow-xs:0 1px 2px #0000000a;--shadow-sm:0 1px 3px #0000000f, 0 1px 2px #0000000a;--shadow-md:0 4px 12px #0000000f;--shadow-lg:0 8px 30px #00000014;--shadow-xl:0 16px 50px #0000001a;--transition:.2s ease}[data-theme=dark]{--bg-body:#0f1117;--bg-card:#181b27;--bg-sidebar:#12141e;--bg-sidebar-hover:#ffffff0f;--bg-sidebar-active:#6366f138;--bg-input:#1e2130;--bg-badge:#242838;--border:#2a2e3e;--border-light:#1e2130;--border-sidebar:#ffffff0f;--text-primary:#e2e8f0;--text-secondary:#94a3b8;--text-muted:#64748b;--text-sidebar:#8892a8;--text-sidebar-active:#fff;--accent:#6366f1;--accent-hover:#818cf8;--accent-light:#6366f11f;--accent-glow:#6366f12e;--green-bg:#0596691f;--green-text:#34d399;--red-bg:#dc26261f;--red-text:#f87171;--orange-bg:#d977061f;--orange-text:#fbbf24;--blue-bg:#2563eb1f;--blue-text:#60a5fa;--purple-bg:#7c3aed1f;--purple-text:#a78bfa;--cyan-bg:#0891b21f;--cyan-text:#22d3ee;--gray-bg:#1e2130;--gray-text:#94a3b8;--shadow-xs:0 1px 2px #0003;--shadow-sm:0 1px 3px #0000004d;--shadow-md:0 4px 12px #0000004d;--shadow-lg:0 8px 30px #0000004d;--shadow-xl:0 16px 50px #0006}[data-theme=dark] table thead{background:#1a1e2e}[data-theme=dark] table tbody tr:hover{background:#6366f10f}[data-theme=dark] .modal{background:#1e2130}[data-theme=dark] .modal-header{border-color:#2a2e3e}[data-theme=dark] .form-input,[data-theme=dark] .form-select,[data-theme=dark] .form-textarea{color:#e2e8f0;background:#12141e;border-color:#2a2e3e}[data-theme=dark] .form-input:focus,[data-theme=dark] .form-select:focus,[data-theme=dark] .form-textarea:focus{border-color:#6366f1}[data-theme=dark] .btn-secondary{color:#e2e8f0;background:#242838;border-color:#2a2e3e}[data-theme=dark] .btn-secondary:hover{background:#2a2e3e}[data-theme=dark] .stat-card{background:#181b27;border-color:#2a2e3e}[data-theme=dark] .notif-dropdown{background:#1e2130;border-color:#2a2e3e}[data-theme=dark] .notif-dropdown-header{border-color:#2a2e3e}[data-theme=dark] .notif-item.unread{background:#6366f114}[data-theme=dark] .notif-item:hover{background:#6366f10f}[data-theme=dark] .topbar{background:#0f1117d9;border-color:#2a2e3e}[data-theme=dark] .pagination button{color:#e2e8f0;background:#242838;border-color:#2a2e3e}[data-theme=dark] .pagination button:hover:not(:disabled){background:#2a2e3e}[data-theme=dark] .filter-bar{background:0 0}[data-theme=dark] .modal-overlay{background:#0009}[data-theme=dark] .info-grid .info-item{border-color:#2a2e3e}[data-theme=dark] .message-item .message-text.internal{background:#8b5cf614}[data-theme=dark] .ticket-header-bar{border-color:#2a2e3e}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{font-size:14px}body{background:var(--bg-body);color:var(--text-primary);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;line-height:1.5}a{color:var(--accent);transition:color var(--transition);text-decoration:none}a:hover{color:var(--accent-hover)}::selection{background:var(--accent-light);color:var(--accent)}.app-layout{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-w);background:var(--bg-sidebar);z-index:100;border-right:1px solid var(--border-sidebar);flex-direction:column;display:flex;position:fixed;top:0;bottom:0;left:0}.sidebar-brand{align-items:center;gap:12px;padding:28px 24px 24px;display:flex}.sidebar-brand-icon{background:var(--accent);color:#fff;letter-spacing:-.5px;border-radius:9px;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:15px;font-weight:800;display:flex}.sidebar-brand-text h1{color:#fff;letter-spacing:-.3px;font-size:15px;font-weight:700;line-height:1.2}.sidebar-brand-text span{color:var(--text-sidebar);text-transform:uppercase;letter-spacing:.8px;font-size:10.5px;font-weight:500}.sidebar-section-label{color:#ffffff40;text-transform:uppercase;letter-spacing:1.2px;padding:20px 24px 8px;font-size:10px;font-weight:700}.sidebar-nav{flex-direction:column;flex:1;gap:2px;padding:8px 12px;display:flex;overflow-y:auto}.sidebar-nav a{color:var(--text-sidebar);transition:all var(--transition);border-radius:8px;align-items:center;gap:11px;padding:9px 14px;font-size:13px;font-weight:500;display:flex;position:relative}.sidebar-nav a:hover{background:var(--bg-sidebar-hover);color:#e2e8f0}.sidebar-nav a.active{background:var(--bg-sidebar-active);color:#fff;font-weight:600}.sidebar-nav a.active:before{content:"";background:var(--accent);border-radius:0 3px 3px 0;width:3px;height:20px;position:absolute;top:50%;left:-12px;transform:translateY(-50%)}.nav-icon{opacity:.6;flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;display:flex}.sidebar-nav a.active .nav-icon{opacity:1}.sidebar-nav a:hover .nav-icon{opacity:.9}.sidebar-bottom{border-top:1px solid var(--border-sidebar);padding:16px}.sidebar-user{transition:background var(--transition);border-radius:8px;align-items:center;gap:10px;padding:10px 12px;display:flex}.sidebar-user:hover{background:var(--bg-sidebar-hover)}.sidebar-user-avatar{background:linear-gradient(135deg, var(--accent), var(--purple));color:#fff;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:12px;font-weight:700;display:flex}.sidebar-user-info{flex:1;min-width:0}.sidebar-user-info .name{color:#e2e8f0;white-space:nowrap;text-overflow:ellipsis;font-size:12.5px;font-weight:600;overflow:hidden}.sidebar-user-info .role{color:var(--text-sidebar);font-size:11px}.sidebar-user .logout-btn{color:var(--text-sidebar);cursor:pointer;transition:all var(--transition);background:0 0;border:none;border-radius:6px;align-items:center;padding:6px;font-size:14px;display:flex}.sidebar-user .logout-btn:hover{color:var(--red);background:#dc26261a}.main-content{margin-left:var(--sidebar-w);flex:1;max-width:100%;min-height:100vh;padding:72px 36px 28px}.topbar{top:0;left:var(--sidebar-w);z-index:90;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-bottom:1px solid var(--border);background:#ffffffd9;align-items:center;gap:12px;height:52px;padding:0 36px;display:flex;position:fixed;right:0}.notif-bell{cursor:pointer;color:var(--text-muted);transition:all var(--transition);background:0 0;border:none;border-radius:8px;padding:6px;position:relative}.notif-bell:hover{background:var(--bg-input);color:var(--text-primary)}.notif-badge{background:var(--red);color:#fff;border:2px solid #fff;border-radius:8px;justify-content:center;align-items:center;min-width:16px;height:16px;padding:0 3px;font-size:9px;font-weight:700;line-height:1;display:flex;position:absolute;top:0;right:-2px}.notif-dropdown{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);width:360px;box-shadow:var(--shadow-xl);z-index:200;animation:.15s scaleIn;position:absolute;top:44px;right:0;overflow:hidden}.notif-dropdown-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:12px 16px;display:flex}.notif-dropdown-body{max-height:340px;overflow-y:auto}.notif-item{border-bottom:1px solid var(--border-light);cursor:pointer;transition:background var(--transition);align-items:flex-start;gap:8px;padding:12px 16px;display:flex}.notif-item:hover{background:var(--bg-input)}.notif-item.unread{background:var(--accent-light)}.notif-item-dot{border-radius:50%;flex-shrink:0;width:6px;height:6px;margin-top:5px}.page-header{margin-bottom:28px}.page-header-row{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.page-header h2{color:var(--text-primary);letter-spacing:-.4px;font-size:22px;font-weight:700;line-height:1.3}.page-header p{color:var(--text-muted);margin-top:3px;font-size:13px}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-xs);transition:box-shadow var(--transition);padding:24px}.card:hover{box-shadow:var(--shadow-sm)}.card-title{color:var(--text-secondary);align-items:center;gap:8px;margin-bottom:18px;font-size:13px;font-weight:600;display:flex}.card-title .dot{border-radius:50%;width:6px;height:6px}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin-bottom:28px;display:grid}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-xs);transition:all var(--transition);padding:20px 22px;position:relative;overflow:hidden}.stat-card:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.stat-card-indicator{border-radius:var(--radius) var(--radius) 0 0;height:3px;position:absolute;top:0;left:0;right:0}.stat-card .stat-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:10px;font-size:11.5px;font-weight:600}.stat-card .stat-value{color:var(--text-primary);letter-spacing:-1px;font-size:28px;font-weight:800;line-height:1}.stat-card .stat-sub{color:var(--text-muted);margin-top:6px;font-size:11px}.table-container{margin:-4px;padding:4px;overflow-x:auto}table{border-collapse:separate;border-spacing:0;width:100%}thead th{text-align:left;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;border-bottom:1px solid var(--border);background:var(--bg-input);white-space:nowrap;padding:10px 16px;font-size:11px;font-weight:600}thead th:first-child{border-radius:var(--radius-sm) 0 0 0}thead th:last-child{border-radius:0 var(--radius-sm) 0 0}tbody td{border-bottom:1px solid var(--border-light);color:var(--text-secondary);padding:13px 16px;font-size:13px}tbody tr{transition:background var(--transition);cursor:pointer}tbody tr:hover{background:var(--accent-light)}tbody tr:last-child td{border-bottom:none}.badge{letter-spacing:.1px;white-space:nowrap;border-radius:5px;align-items:center;gap:5px;padding:3px 9px;font-size:11px;font-weight:600;display:inline-flex}.badge:before{content:"";border-radius:50%;flex-shrink:0;width:5px;height:5px}.badge-new{background:var(--blue-bg);color:var(--blue-text)}.badge-new:before{background:var(--blue)}.badge-inprogress{background:var(--orange-bg);color:var(--orange-text)}.badge-inprogress:before{background:var(--orange)}.badge-waitingcustomer{color:#854d0e;background:#fef9c3}.badge-waitingcustomer:before{background:#ca8a04}.badge-resolved{background:var(--green-bg);color:var(--green-text)}.badge-resolved:before{background:var(--green)}.badge-closed{background:var(--bg-badge);color:var(--gray-text)}.badge-closed:before{background:#94a3b8}.badge-cancelled{background:var(--red-bg);color:var(--red-text)}.badge-cancelled:before{background:var(--red)}.badge-developing{background:var(--purple-bg);color:var(--purple-text)}.badge-developing:before{background:var(--purple)}.badge-testing{background:var(--cyan-bg);color:var(--cyan-text)}.badge-testing:before{background:var(--cyan)}.badge-critical{background:var(--red-bg);color:var(--red-text)}.badge-critical:before{background:var(--red);animation:1.6s infinite blink}.badge-high{background:var(--orange-bg);color:var(--orange-text)}.badge-high:before{background:var(--orange)}.badge-medium{color:#854d0e;background:#fef9c3}.badge-medium:before{background:#ca8a04}.badge-low{background:var(--green-bg);color:var(--green-text)}.badge-low:before{background:var(--green)}.btn{border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition);white-space:nowrap;border:none;justify-content:center;align-items:center;gap:7px;padding:8px 16px;font-family:inherit;font-size:13px;font-weight:600;line-height:1.4;display:inline-flex}.btn-primary{background:var(--accent);color:#fff;box-shadow:0 1px 3px #4f46e54d}.btn-primary:hover{background:var(--accent-hover);transform:translateY(-1px);box-shadow:0 4px 12px #4f46e54d}.btn-secondary{background:var(--bg-card);color:var(--text-secondary);border:1px solid 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var(--accent-light);background:#fff}.form-input::placeholder{color:var(--text-muted)}.form-textarea{resize:vertical;min-height:88px;line-height:1.6}.form-select{appearance:none;cursor:pointer;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-position:right 12px center;background-repeat:no-repeat;padding-right:32px}.login-page{background:#f8f9fc;min-height:100vh;display:flex}.login-left{flex:1;justify-content:center;align-items:center;padding:40px;display:flex}.login-right{background:var(--bg-sidebar);flex-direction:column;justify-content:center;align-items:center;width:480px;padding:60px;display:flex;position:relative;overflow:hidden}.login-right:before{content:"";background:radial-gradient(circle,#4f46e526,#0000 70%);width:500px;height:500px;position:absolute;top:-100px;right:-100px}.login-right:after{content:"";background:radial-gradient(circle,#7c3aed1a,#0000 70%);width:400px;height:400px;position:absolute;bottom:-80px;left:-80px}.login-right-content{z-index:1;text-align:center;position:relative}.login-right-content h2{color:#fff;margin-bottom:10px;font-size:22px;font-weight:700}.login-right-content p{color:var(--text-sidebar);max-width:320px;font-size:14px;line-height:1.6}.login-card{width:100%;max-width:380px}.login-brand{align-items:center;gap:12px;margin-bottom:36px;display:flex}.login-brand-icon{background:var(--accent);color:#fff;border-radius:10px;justify-content:center;align-items:center;width:40px;height:40px;font-size:17px;font-weight:800;display:flex}.login-brand h1{color:var(--text-primary);letter-spacing:-.5px;font-size:20px;font-weight:700}.login-brand span{color:var(--text-muted);font-size:11px;font-weight:500;display:block}.login-title{color:var(--text-primary);margin-bottom:4px;font-size:15px;font-weight:600}.login-subtitle{color:var(--text-muted);margin-bottom:28px;font-size:13px}.login-card .btn-primary{width:100%;margin-top:4px;padding:11px;font-size:14px}.login-error{background:var(--red-bg);color:var(--red-text);border-radius:var(--radius-sm);border:1px solid #fecaca;align-items:center;gap:8px;margin-bottom:16px;padding:10px 14px;font-size:12.5px;font-weight:500;display:flex}.filter-bar{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:18px;display:flex}.filter-bar .form-input,.filter-bar .form-select{width:auto;min-width:160px;margin-bottom:0;padding:7px 12px;font-size:12.5px}.search-input-wrap{position:relative}.search-input-wrap:before{content:"";background:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' 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.info-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.6px;margin-bottom:4px;font-size:10.5px;font-weight:600}.info-item .info-value{color:var(--text-primary);font-size:13px;font-weight:600}.pagination{justify-content:center;align-items:center;gap:6px;margin-top:20px;display:flex}.pagination button{border-radius:var(--radius-sm);background:var(--bg-card);border:1px solid var(--border);color:var(--text-secondary);cursor:pointer;transition:all var(--transition);padding:6px 13px;font-family:inherit;font-size:12.5px;font-weight:500}.pagination button:hover:not(:disabled){border-color:var(--accent);color:var(--accent);background:var(--accent-light)}.pagination button:disabled{opacity:.35;cursor:not-allowed}.pagination .page-info{color:var(--text-muted);padding:0 8px;font-size:12px}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;background:#0f172a66;justify-content:center;align-items:center;animation:.15s fadeIn;display:flex;position:fixed;inset:0}.modal{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);width:100%;max-width:520px;box-shadow:var(--shadow-xl);padding:28px 32px;animation:.2s scaleIn}.modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;margin-bottom:24px;padding-bottom:16px;display:flex}.modal-header h3{letter-spacing:-.2px;font-size:16px;font-weight:700}.modal-close{background:var(--bg-input);border:1px solid var(--border);color:var(--text-muted);cursor:pointer;width:30px;height:30px;transition:all var(--transition);border-radius:6px;justify-content:center;align-items:center;font-size:16px;display:flex}.modal-close:hover{background:var(--red-bg);color:var(--red);border-color:#fecaca}.modal-actions{border-top:1px solid var(--border);justify-content:flex-end;gap:10px;margin-top:24px;padding-top:16px;display:flex}.loading{justify-content:center;align-items:center;padding:60px;display:flex}.spinner{border:3px solid var(--border);border-top-color:var(--accent);border-radius:50%;width:32px;height:32px;animation:.7s linear infinite spin}.empty-state{text-align:center;padding:48px 24px}.empty-icon{color:var(--text-muted);opacity:.4;margin-bottom:12px;font-size:40px}.empty-state p{color:var(--text-muted);font-size:13.5px}.chart-bars{align-items:flex-end;gap:6px;height:110px;padding:0 4px;display:flex}.chart-bar{min-width:16px;transition:opacity var(--transition);cursor:default;border-radius:4px 4px 0 0;flex:1;position:relative}.chart-bar:hover{opacity:.8}.chart-bar-label{color:var(--text-muted);white-space:nowrap;font-size:10px;font-weight:500;position:absolute;bottom:-22px;left:50%;transform:translate(-50%)}.chart-bar-value{color:var(--text-secondary);font-size:11px;font-weight:700;position:absolute;top:-20px;left:50%;transform:translate(-50%)}.two-col{grid-template-columns:5fr 3fr;gap:16px;display:grid}.two-col-equal{grid-template-columns:1fr 1fr;gap:16px;display:grid}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes fadeUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes scaleIn{0%{opacity:0;transform:scale(.96)}to{opacity:1;transform:scale(1)}}@keyframes spin{to{transform:rotate(360deg)}}@keyframes blink{0%,to{opacity:1}50%{opacity:.35}}@keyframes slideInRight{0%{opacity:0;transform:translate(100px)}to{opacity:1;transform:translate(0)}}@keyframes pulse{0%,to{transform:scale(1)}50%{transform:scale(1.1)}}.mobile-menu-btn{cursor:pointer;color:var(--text-secondary);background:0 0;border:none;border-radius:6px;padding:4px;display:none}.mobile-menu-btn:hover{background:var(--bg-input)}.sidebar-overlay{display:none}@media (width<=1024px){.two-col,.two-col-equal{grid-template-columns:1fr}.login-right{display:none}.info-grid{grid-template-columns:repeat(2,1fr)}}@media (width<=768px){.mobile-menu-btn{display:block}.sidebar-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:99;background:#0006;animation:.2s fadeIn;display:block;position:fixed;inset:0}.sidebar{z-index:100;transition:transform .3s cubic-bezier(.4,0,.2,1);position:fixed;top:0;bottom:0;left:0;transform:translate(-100%)}.sidebar-mobile-open{transform:translate(0)!important}.main-content{margin-left:0;padding:60px 12px 16px}.topbar{padding:0 12px;left:0}.stats-grid{grid-template-columns:repeat(2,1fr);gap:8px}.page-header h2{font-size:16px}.page-header p{font-size:11px}.page-header-row{flex-direction:column;gap:8px}.profile-name,.logout-btn{display:none}.table-container{font-size:11px}table th,table td{padding:8px 10px}.card{padding:14px}.ticket-header-bar{flex-wrap:wrap}.info-grid{grid-template-columns:1fr 1fr;gap:6px}.pagination{flex-wrap:wrap;justify-content:center}}@media (width<=480px){.stats-grid{grid-template-columns:1fr 1fr}.stat-card{padding:12px 10px}.stat-value{font-size:18px}.info-grid{grid-template-columns:1fr}table th:nth-child(n+4),table td:nth-child(n+4){display:none}}